New Dawn Care is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our supported living services.
1. Information We Collect
We may collect and process the following types of personal information about you:
- Personal Identification Information: Name, date of birth, address, contact details.
- Health Information: Medical history, current medications, and health conditions.
- Care Information: Care plans, risk assessments, and notes from care staff.
- Financial Information: Billing details and payment information.
- Legal Information: Information required for compliance with laws and regulations.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our supported living services.
- Create and update care plans tailored to your needs.
- Communicate with you and your family about your care.
- Ensure the safety and well-being of our service users.
- Handle billing and financial transactions.
- Comply with legal and regulatory requirements.
3. Legal Basis for Processing
We process your personal information based on:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: The processing is necessary for a contract we have with you.
- Legal Obligation: The processing is necessary for us to comply with the law.
- Vital Interests: The processing is necessary to protect someone’s life.
- Public Task: The processing is necessary for us to perform a task in the public interest.
4. Sharing Your Information
We may share your personal information with:
- Healthcare Providers: Doctors, nurses, and other healthcare professionals involved in your care.
- Regulatory Bodies: Entities that oversee healthcare and supported living services.
- Service Providers: Third-party companies that provide services on our behalf, such as billing and IT support.
- Family Members: With your consent, we may share information with your family members or legal representatives.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we correct any inaccuracies in your personal data.
- Erasure: You can request that we delete your personal data.
- Restriction: You can request that we restrict the processing of your personal data.
- Data Portability: You can request that we transfer your personal data to another organization.
- Objection: You can object to the processing of your personal data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
+447883390253
newdawncare.org.uk
By using our services, you acknowledge that you have read and understood this Privacy Policy.